Mediengruppe	Signatur	Status	Frist	Vorbestellungen
Mediengruppe: eLearning Onleihe	Signatur: Cro	Status: Online zum Download	Frist:	Vorbestellungen: 0

We all get frustrated when we feel taken advantage of, or alternatively, respond too aggressively when we feel provoked or trapped. Overcome these knee-jerk responses by learning how to be assertive. This course reveals what assertiveness really means, and how it is different from aggression, and outlines specific techniques you can use to respond to challenging situations and difficult people.