Mediengruppe	Signatur	Status	Frist	Vorbestellungen
Mediengruppe: eLearning Onleihe	Signatur: Hov	Status: Online zum Download	Frist:	Vorbestellungen: 0

Learn the core components of ISO/IEC 20000. ISO/IEC 20000 is the first international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). Suzanne Van Hove introduces the core concepts of IT service management, explores critical terms, examines the service-delivery processes, and takes a look at relationship, resolution, and control processes.